FAQ

Our subscription items work by automatically placing and charging for recurring orders.  By selecting your subscription frequency, you are choosing how often an order will be placed on your behalf.  Like all other orders, subscriptions are charged when the order is placed.  Upon successful payment, we will process your order the next roasting day (see above). 

The subscription order will automatically retry payment.  If payment fails again, your subscription will be suspended.  You may log into your account to update payment and reactivate your subscription.

Yes.  Select the “My Account” icon from the navigation menu.  Log in to your account.  Select “Subscriptions” from the account menu.  Click “View” on the subscription order you would like change.  Under the “Subscription Totals” section, click “Edit Subscription”. 

From here you will choose the grind size and frequency of your subscription as before and continue through the check out process as normal.  You will be given an opportunity to update your shipping details and address.  Once the check out process is complete, all future orders will be updated.  You will not be charged until your next order is processed.

You will receive an email with your tracking number when your order is shipped.  If you believe that your order should have been shipped by now, but you do not see an email from us, please email us at wholesale@westoakcoffee.com so we may check on the status of your order.

NOTE: If you have not received any emails from us after placing your order, it’s possible there was error when entering your email address.  Please contact us at by sending an email to wholesale@westoakcoffee.com.

If you have not received any emails from us after placing your order, it’s possible that there was error when entering your email address or it was sent to your spam/junk folder.  Please contact us at by sending an email to wholesale@westoakcoffee.com.

You can check out our training center for digital resources, or talk to us directly:

wholesale@westoakcoffee.com
940.539.0293